如果以上方法不能解決，那就要看是什么性質(zhì)的凍結(jié)。如果是長(zhǎng)期不用或資金有不正常的進(jìn)出。需要本人持本人身份證到柜臺(tái)去辦理解凍；如果是執(zhí)法機(jī)關(guān)因?yàn)橄嚓P(guān)案件把賬戶(hù)凍結(jié)了，需要持卡人配合相關(guān)機(jī)關(guān)完成案件執(zhí)行，才能恢復(fù)被凍結(jié)的賬戶(hù)

This mainly depends on the nature of the freezing. If it is not used for a long time or there is abnormal inflow and outflow of funds. I need to go to the counter with my ID card to unfreeze; If the law enforcement agency has frozen the account due to the relevant case, the cardholder needs to cooperate with the relevant authorities to complete the case execution before the frozen account can be recovered